Frequently Asked Questions
You can find the most frequently needed answers about bicycle selection, stock, ordering, and service here. For a topic specific to you, contact us through the Help and Support Center.
Product selection and stock
Which type of bicycle should I choose?
First, determine the terrain you will ride on and your intended use. Daily commuting, asphalt training, off-road trails, or the need to carry the bike on public transport require different models. You can compare types in our bike selection guide and browse the related collections.
How can I find the right frame size?
Your height provides a starting point; your inseam length, the model's geometry, and the manufacturer's size chart are also important. Share the link of the model you're interested in along with your measurements. The same size label may not provide the same fit across different brands and models.
How can I tell if a product is in stock?
On the product page, select your desired size, color, or specification and check the availability and purchase status for that option. The availability of one color does not guarantee other options are in stock. If you want to see the product at a specific branch, contact us before your visit with the product link.
How do I find out if a spare part fits my bicycle?
Send the bike's brand-model along with the current part's code and measurements. Details like the number of gears on the chain, tire size and valve type on the inner tube, and shoe and cleat system on the pedal are important. Photos help; a readable part code enables more precise comparison.
Order, payment, and delivery
Where can I track my order?
Open orders in your customer account or the link in your order confirmation email. You can track the shipment from the relevant link when the shipping tracking information is shared. If you cannot find your order, send your order number to info@ugurbisiklet.com.
When will my order be shipped?
Preparation and shipping times may vary depending on the product's availability and the contents of the order. Check your order notifications and delivery terms. For purchases that need to arrive by a specific date, please contact us before placing the order.
What payment and installment options are available?
Payment methods available for your order and installment options, if any, are shown at the payment step. If you are paying by bank transfer, please check the instructions and our bank account details together at the payment step.
Are the in-store and online stocks the same?
Do not assume the product shown online is available at a specific store. Confirm the branch information from our team by specifying the product link, size, or dimension you want to see.
Returns and after-sales support
How can I submit a return or exchange request?
Review the Return and cancellation policy; contact us with your order number, product name, and request. Confirm the shipping address and process details with the team. Current terms are available on the policy page.
What should I do if there is a problem with the product?
Send your order or invoice information, the product's brand-model, and a brief description of the issue. Attach photos if available. Get information about the service or warranty evaluation process depending on the product and nature of the problem.
Store, service, and rental
How to make a service appointment?
Fill in the service appointment form. Specify the brand-model, the service you want, and your preferred date. Submitting the form is a request; confirm the suitable day and service details with the team.
How much does bicycle maintenance cost?
The fee is determined based on the scope of work, the condition of the parts, and the need for replacements. You can request a quote by separately asking for labor and spare parts costs. On the Service fee information page, you can find which details you need to provide.
Can I rent a bicycle in Antalya?
On the bike rental page, duration and price information is provided. Contact us in advance for a bike, size, and delivery details suitable for your date.
Can I trade in my old bicycle?
You can see the application and evaluation steps on the bicycle exchange page. You can start the initial conversation with the bike's brand, model, condition, and photos.
How can I reach the stores?
Address and map links can be found on the Stores page. If you want to check a specific product or come for service, please get information in advance via 0850 307 15 50.
