Product Features
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You can contact us for any questions you may have. We will get back to you as soon as possible, within 24 hours on weekdays . We are happy to help! 🚀
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When will my order be shipped?
Your orders are usually delivered to cargo on the same day . This period may vary depending on the density during campaign periods.
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Customer service
You can reach us 24/7 by e-mail at info@ugurbisiklet.com.
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FAQ
You can find the Frequently Asked Questions at the bottom of the product page.
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Contact Us
You can call us at +90 850 307 1550 whenever you want.
International Shipping
Continuous Discount
100% Originality Guarantee
All our products are 100% original and are offered with quality and assurance. As Uğur Bicycle, we only deliver products that we procure from reliable and authorized suppliers and that we distribute ourselves. Shop with peace of mind, pedal to quality!
Frequently Asked Questions
📌 When will my order be shipped?
Your orders will be delivered to cargo within 1-2 business days . This period may vary depending on the density during campaign periods.
📌 Which Cargo Company Do You Work With?
Shipments are made within Türkiye with Domestic Cargo. International shipments are sent with any of the companies DHL - FEDEX - TNT.
📌 How can I track my order?
When your order is shipped, the tracking number is shared via e-mail and SMS. You can track your order on the cargo company's website with this number.
📌 How can I return and exchange a product?
You can return the products within 14 days , unused and in their original packaging. You can review our return policy for detailed return procedures.
📌 When will I be refunded for the product I returned?
Once your return is approved, your payment will be refunded within 3-7 business days , depending on the payment method you used.
📌 Do your products have a warranty?
Yes! All products on sale are under manufacturer or distributor warranty . You can check the product descriptions for warranty period and conditions.